Senior Manager Operational Services

Job No: PEAK290
Location: Cairns

Senior Manager Operational Services - Housing, Homelessness and AOD 

  • Improve the lives of those less fortunate in this career defining role
  • Are you a Clinician with an understanding of AOD rehabilitation?
  • Executive Level Salary + NFP Tax Benefits + Relocation Assistance

Change people’s lives leveraging your experience in Mental Health and AOD withdrawal and rehabilitation into this unique role ..

About Cairns

The gateway to Queensland's tropical north, Cairns is a laid-back city best enjoyed outdoors. Some describe it as paradise as it's where the rainforest meets the reef. 

Situated on the edge of the Coral Sea, Cairns is billed as the world's safest tropical city. It's modern and stylish with elegant restaurants, shops and nightlife. It's a great place to acclimatise and prepare for your tropical adventure. Cairns sits on a shallow mangrove bay, which often exposes mudflats at low tide, and is enfolded by the rainforest-draped hills of the Great Dividing Range. Several idyllic tropical white sandy bays are to be found to the north of the city, while Kuranda and the Tablelands beckon from the range. This is tropical Australia: romantic palm-fringed beaches, steaming rainforest and the legendary outback coupled with modern luxuries and unforgettable adventures.

Cairns epitomises Australia's laid-back and casual lifestyle. The tropical climate means light, casual clothes, balmy nights under the stars and plenty of opportunity to sit under a shady tree and enjoy the environment. The Australian tropics are spectacular in their diversity, offering stunning environmental treasures and exhilarating adventure opportunities. The gorgeous Great Barrier Reef is not only the world's largest marine park, but is so big it's visible from space! But wait, there's more: Tropical North Queensland is home to not one but two sublime natural phenomena. As well as the famed GBR there's the World Heritage listed Wet Tropics Rainforest around Daintree and Cape Tribulation. 

Like every city in the world there are those less fortunate in the community.  Thankfully organisation's such as the one we represent here are committed to supporting this diverse region and to meeting the basic rights and needs of everyone in a compassionate and meaningful way.

The Organisation

With a combined income of close to $2B this organisation is a vibrant, values driven NFP, focused on partnering with State and Federal Government, Donors and the community to co-design services that create genuine social change. Underpinning their bold vision is the determination to create a safe and inclusive community where every individual has intrinsic value. Strengthening the wellbeing of their community by advocating for and delivering social services which lead and support people to a better future is at the heart of everything they do.

Whilst the organization sees affordable housing as a cornerstone for ending social disadvantage the challenges brought about by COVID have had a major impact on housing and homelessness services. Expanding their services to meet the clinical needs of AOD individuals will further bridge the gap in supporting those individuals to become fully functional members of their family and the broader community.

About the Position

As Senior Manager – Operational Services you will be based in Cairns and report to the CEO. This is a unique opportunity to work towards creating a holistic approach to the organisation’s support around housing and homelessness and AOD Services in North Queensland. More broadly, the role will make a significant contribution to the overall leadership and strategic development of the broader organisation.

Responsible for the assurance of leadership, peer supervision, and complex clinical and case management oversight and advice across Housing and Homelessness, Public intoxication, Alcohol and other drugs programs – you will understandably be able to highlight experience in AOD clinical services, including a proven ability to work within a team based multi-disciplinary model.

This senior role will lead stakeholder engagement both internal and external to the organisation, manage project work, grow program services to meet community needs with a strong outcome and service delivery focus.

Selection Criteria includes:

  • Demonstrated experience in working collaboratively with relevant Government Departments such as the Department of Housing and Public Works, Department of Communities and Disability Services and the Department of Child Safety Youth and Women.
  • Demonstrated experience in assessment, care planning, staff management and coordination with experience in AOD and/or Community Mental Health services.
  • Proven ability to implement change and develop direction in clinical practice utilising evidence-based research, evaluation of appropriate therapeutic practices, and effective oversight
  • Experience in the provision of adult and youth housing and homelessness, drug support and/or mental health services.
  • A demonstrated understanding of the service models around Housing and homelessness and AOD service delivery.
  • Proven ability to implement change and develop direction in practice utilising evidence-based research, evaluation of appropriate therapeutic practices, and effective oversight.

About You

Degree qualified or higher in Clinical Psychology, or with other social oriented qualifications, you will embed a values-based leadership approach and ensure that programs are operated in accordance with service delivery, streamlined processes, wise management of resources and financial management whilst delivering outputs aligned to fostering a culture of commitment to excellence in client service delivery.

You will have a strong understanding of and /or desire to be across the issues impacting homelessness; including physical and mental health issues, alcohol, and drug abuse, acquired brain injury, trauma, incarceration etc underpinned by extensive experience working in or with the Housing and Homelessness and AOD sector. Developing strategic plans, operational objectives, and executive level secretariat support will be underpinned by strong skills in research and the ability to present your knowledge of service systems relating to homelessness in North Queensland to a broad audience.

Renowned for your initiative and dedication to improving the lives of those less fortunate - you will have excellent writing, communication and interpersonal skills, a proven ability to work autonomously  with limited direction, be self-motivated, and someone who has effective problem-solving and negotiation skills.

Why this Role?

This is a role where your passion and expertise can come together to create a truly defining career opportunity. This is no ordinary role in the NFP sector.  Whilst Cairns may not be somewhere you’ve previously considered living and working - you will work closely with the CEO and have your ideas supported and a genuine opportunity to ensure ‘best practice’ is embedded across your functional areas of responsibility. Stepping up from time to time as 2IC to the CEO will give you experience that will be hard to equal elsewhere and will undoubtedly enable you to realise future career aspirations.

A six-figure executive remuneration package will be offered to the successful candidate together with relocation assistance and eligibility for the NFP tax benefits. Personal circumstances that allow for flexibility including travel across the region will be necessary. A full briefing document will be made available to suitably qualified applicants.

How to Apply

PEAK Services is working exclusively with this highly regarded NFP organisation.  We work with a broad range of clients to deliver meaningful outcomes in recruitment and contracting services.

You will be required to answer a few questions on the online application below.  Please note that you cannot submit your application without attaching your resume.  A cover letter is not mandatory, but may be added if so desired. When uploading your Resume or documents please ensure file names should only include 'A-z', '0-9', '.' and '-' characters.

PLEASE NOTE: Once you have commenced your application you cannot save and continue at a later stage. 

Client Interviews will be from mid-January 2021 onwards.

For a confidential conversation, please call Rona Horsfall at Peak Recruitment Services on 0438 943854.


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